• Deduct Gateway Fees

  Gateway Fees is a new feature which will allow you to automatically deduct and allocate incurred fees for different gateways to custom ledger accounts of your choosing. In the settings, input the fee structure you’re currently using across different gateways. (https://storage.crisp.chat/users/helpdesk/website/e76345aadd20d000/imagetffcat.pnFew readers

• How do I solve stalled payouts with the "TaxType Field is Mandatory" error?

  If you attempt to map to a general ledger account that has been archived or renamed on Xero, the payout will stall and you will see the "TaxType Field is Mandatory" error. In those cases, please ensure that you correct the code mappings to GL accounts as they are named in Xero. Once you do this, feel free to get in touch with us over Live Chat and we'll reset the payouts for them to get sent.Few readers

• Handling partial payments on orders included in a payout

  This article only applies if you are consolidating Shopify Payments. Sometimes an order might be included in your payout, but your store has also accepted part of its payment via another source, such as cash or a credit card. This is straight forwards to account for in Reconcile.ly. In the mappings screen, under "other" you will see this option: Depending on your XerFew readers

• How do I delete Reconcile.ly (invoices) entries in Xero?

  Should you need to delete or remove an invoice from your Xero for any reason, you can do this on your own by simply finding the invoice in your Xero, clicking on 'Invoice Options'—Void and confirming you wish to void the invoice. If the payout/invoice has already been reconciled, then you will need to un-reconcile the transaction, and then follow the same process as above. Optionally, you can let us know and we'll be happy to do that for you; we'd just need the invoice ID or referenceFew readers

• How to correct an edited order in Reconcile.ly

  If you have edited an order in Shopify after it has been included in a payout, a mismatch error may occur. For this reason, we strongly recommend you do not use the order edit feature in Shopify This is due to the order no longer matching the amount shown in the payout, this may also be the same order will appear in two different payouts or even twice in the same payout. Below we will walk through how to let Reconcile.ly know what has happened, so we can cFew readers

• Can I connect multiple Shopify stores to one Reconcile.ly account?

  Not just yet! Currently, each individual Shopify store is linked to one Reconcile.ly account. If you have multiple Shopify stores you'll need to register them individually. You can however connect multiple Shopify stores to one Xero accountFew readers

• Mark Shipping as Tax Inclusive

  Reconcile.ly has the ability to check if any of the products in the orders has taxes applied to them and depending on this, you may want to mark any collected shipping revenues as tax inclusive or not. When the 'Mark Shipping as Tax Inclusive' option is enabled, this option will mark any shipping you collect as being tax inclusive, as long as taxes are being collected somewhere on the invoice. When disabled, the default behavior is to mark shipping as tax-exempt. (https://storage.crisp.cFew readers

• How do I solve stalled payouts showing an "Account must be valid" error?

  Account must be valid means that one of the accounts you have chosen in your mappings has been removed or archived in Xero. So best to check they are all current first. Feel free to get in touch with us over Live Chat once you have corrected that and we will reset all those orders for you.Few readers