Articles on: FAQ's

Why does the contact created in Xero have a number in the name?

If you're choosing the export orders from all gateways, and have chosen to export to contact information also, then you may have noticed that these contact names look a little unusual, as they will have an ID.

In short, this is meant to avoid having duplicates, as explained in this other guide.

Also, if tries to create the customer, but you have already created them manually or with another app, it may cause issues because apps use unique ID's to find contacts, so if the old app or the manual process didn't create this, then there is no way for us to know which contact is which.

To solve this, we append the Shopify customer ID to the name; it's a little ugly but works. Xero has stated they will change this, but no timeline is set yet.

Updated on: 10/11/2022

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