Articles on: FAQ's

Why are my Amazon or eBay orders not being sent?

If you have eBay or Amazon marketplace connected to your Shopify, and see those orders created in Shopify, but is not picking these up, here's why:

Due to the payment not taking place in Shopify, the "Order Paid" event never takes place. (Even though the order is marked as paid).  This means any app, including will not be notified of this order.

One way to work around this would be to change the trigger from when an order is paid, to order created within the "Order Settings" of

Need more help, feel free to contact us!

Updated on: 08/08/2022

Was this article helpful?

Share your feedback


Thank you!