What happens if I have a negative payout balance in Shopify?

Sometimes you might have refunded more orders than sold in a payout period, resulting in a negative payout that charges you.

Reconcile.ly takes care of this for you, when this occurs we will do all the working out of which account to credit/debit based on the original order. Then a credit note will be sent to your Xero.

Before you can reconcile this though, you'll need to go to the credit note and apply the refund. As per below:

Once this is done, you should see the row appear green in the reconciliation screen in Xero.

Updated on: 08/08/2022