What happens if I have a negative payout balance in Shopify?
Sometimes you might have refunded more orders than sold in a payout period, resulting in a negative payout that charges you.
Reconcile.ly takes care of this for you, when this occurs we will do all the working out of which account to credit/debit based on the original order. Then a credit note will be sent to your Xero.
Before you can reconcile this though, you'll need to go to the credit note and apply the refund. As per below:
Once this is done, you should see the row appear green in the reconciliation screen in Xero.
Reconcile.ly takes care of this for you, when this occurs we will do all the working out of which account to credit/debit based on the original order. Then a credit note will be sent to your Xero.
Before you can reconcile this though, you'll need to go to the credit note and apply the refund. As per below:
Once this is done, you should see the row appear green in the reconciliation screen in Xero.
Updated on: 08/08/2022
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