FAQ's

If each item sold comes in as a separate invoice, how do I map multiple items sold to one order payment?

That is done as part of the reconciliation process in Xero, you'll need to select the multiple invoices involved using the Find & Match tab

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Written by Team Reconcilely
Updated over a week ago

Editing Xero accounts to change tax type

Step by step process to edit tax types for Xero accounts

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Written by Team Reconcilely
Updated over a week ago

My item codes aren't being sent to Xero and my inventory isn't decrementing. How can I create an item code in Xero for each SKU?

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Written by Team Reconcilely
Updated over a week ago

How to add a new product type on Shopify

Need to use custom mappings for another product type? Here's how to create the product type in Shopify so it appears in Reconcile.ly

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Written by Team Reconcilely
Updated over a week ago

How do I send orders to Xero marked as 'Paid'?

Invoices in Xero are marked as paid once they have a payment against them

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Written by Team Reconcilely
Updated over a week ago

How do I import orders older than 1 month?

Learn how to backdate orders and payouts older than 1 month.

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Written by Team Reconcilely
Updated over a week ago

Why are my Amazon or eBay orders not being sent?

Sometimes orders which are created in Shopify via 3rd parties are not sent.

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Written by Team Reconcilely
Updated over a week ago

Why does the contact created in Xero have a number in the name?

Learn why the contacts we create in Xero have the names they have.

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Written by Team Reconcilely
Updated over a week ago

I can't find the correct account in the mappings?

Why some Xero accounts don't appear as an option to map to.

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Written by Team Reconcilely
Updated over a week ago

When and how does data sync occur?

When we pull data from Shopify & Xero

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Written by Team Reconcilely
Updated over a week ago

How do I reconcile sales data synced to Xero?

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Written by Team Reconcilely
Updated over a week ago

What doesn’t Reconcile.ly do?

What does Reconcile.ly not do, that you need to do yourself

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Written by Team Reconcilely
Updated over a week ago

How do we handle tax?

When and how tax is handled with Reconcile.ly

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Written by Team Reconcilely
Updated over a week ago

Why doesn't every order from Shopify get sent to Xero?

The reason behind why we send 1 invoice for each payout, rather then every order placed.

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Written by Team Reconcilely
Updated over a week ago

What happens if I have a negative payout balance in Shopify?

What to do if your payout is negative and your payment account has been debited

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Written by Team Reconcilely
Updated over a week ago

Where do payouts from Shopify go when Reconcile.ly sends them to Xero

How to find your summarised invoices within Xero

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Written by Team Reconcilely
Updated over a week ago

Reconcile.ly and the GDPR

Learn more about the GDPR & the privacy policy and your consent

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Written by Team Reconcilely
Updated over a week ago