FAQ's

T
11 articles in this collection
Written by Team Reconcilely

Why are my Amazon or eBay orders not being sent?

Sometimes orders which are created in Shopify via 3rd parties are not sent.
T
Written by Team Reconcilely
Updated over a week ago

Why does the contact created in Xero have a number in the name?

Learn why the contacts we create in Xero have the names they have.
T
Written by Team Reconcilely
Updated over a week ago

I can't find the correct account in the mappings?

Why some Xero accounts don't appear as an option to map to.
T
Written by Team Reconcilely
Updated over a week ago

When and how does data sync occur?

When we pull data from Shopify & Xero
T
Written by Team Reconcilely
Updated over a week ago

How do I reconcile sales data synced to Xero?

T
Written by Team Reconcilely
Updated over a week ago

What doesn’t Reconcile.ly do?

What does Reconcile.ly not do, that you need to do yourself
T
Written by Team Reconcilely
Updated over a week ago

How do we handle tax?

When and how tax is handled with Reconcile.ly
T
Written by Team Reconcilely
Updated over a week ago

What happens if I have a negative payout balance in Shopify?

What to do if your payout is negative and your payment account has been debited
T
Written by Team Reconcilely
Updated over a week ago

Why doesn't every order from Shopify get sent to Xero?

The reason behind why we send 1 invoice for each payout, rather then every order placed.
T
Written by Team Reconcilely
Updated over a week ago

Where do payouts from Shopify go when Reconcile.ly sends them to Xero

How to find your summarised invoices within Xero
T
Written by Team Reconcilely
Updated over a week ago

Reconcile.ly and the GDPR

Learn more about the GDPR & the privacy policy and your consent
T
Written by Team Reconcilely
Updated over a week ago