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# What happens if I have a negative payout balance in Shopify?

Sometimes you might have refunded more orders than sold in a payout period, resulting in a negative payout that charges you.  
  
[Reconcile.ly](https://www.reconcile.ly/) takes care of this for you, when this occurs we will do all the working out of which account to credit/debit based on the original order. Then a credit note will be sent to your Xero.  
  
Before you can reconcile this though, you'll need to go to the credit note and apply the refund. As per below:

![](https://storage.crisp.chat/users/helpdesk/website/19dde56e96f5d000/0a6d2d3a-fc10-4fb2-a56a-104c44_10avee8.png)

Once this is done, you should see the row appear green in the reconciliation screen in Xero.